FAQs
Q. Can instructors with other organizations become instructors with ETR?
A. Individuals with adequate content knowledge (e.g. First Aid, CPR, AED) who can also demonstrate adequate teaching experience (e.g. professional educator; state EMS, fire, or police instructor; or an instructor from another nationally recognised training program) can receive instructor reciprocity. Those without these prerequisites can complete an instructor development course (IDC).
Q. How far in advance do I need to schedule a group course with ETR?
A. 30 days is preferred, but we can often accommodate class needs with shorter notice.
Q. How long are course certifications good for?
A. It depends on the course. First aid, CPR, and AED certifications are valid for two years. Sports First Aid, Wilderness First Aid, and ACLS are also good for two years. Bloodborne and Airborne Pathogens requires annual updating per OSHA.
Q. Do online courses lead to course certification?
A. Blended learning options are in demand. Those who complete the online courses receive an acknowledgement upon successful completion of the online course. They receive official course certification if they complete the separate skills portion of the course with one of our instructors.
Q. Are your courses consistent with the national emergency cardiac care guidelines and national first aid guidelines?
A. All ETR courses include materials and training that meet the most current International Guidelines for Cardiopulmonary Resuscitation (CPR), Emergency Cardiac Care (ECC), and OSHA first aid requirements. As these guidelines change every few years our materials and training will reflect these changes.
Q. Do you make accommodations for people with disabilities?
A. Yes. If you have a disability as defined by ADA we will make the necessary accommodations to see that you can appropriately participate in any courses.
Q. What type of clothing should I wear to a course?
A. Comfortable clothing that you can kneel in while practicing skills.
Q. Does ETR provide courses for children as well as adults?
A. ETR provides several courses designed for kids ages 11-16. These include Babysitter Lessons and Safety Training (BLAST), Teen Responder, and Pet Aid.
Q. How long are your courses?
A. Each course varies in time based on the content being covered and the type of audience. For a list of all our courses and the length of time for each, see “Training“.
Q. What is your cancellation policy?
A. There are no refunds for cancellation within 48 hours of the class, with the exception of an act of God (e.g. inclement weather).Those who provide at least forty-eight (48) hours notice of cancellation may choose to take another available scheduled class in lieu of a refund. There may be occasions when ETR must cancel a class due to weather or insufficient registrations. If a class is being cancelled, registrants will be notified via email 48 hours prior to the class. Those enrolled will have the choice of receiving a full refund or scheduling another class.
Q. What is ETR’s business classification?
A. ETR is a U.S. based, woman owned, certified small business.
Q. How many people are needed for you to come to our location to put on a course?
A. A minimum of ten people are required for all our remote classes.
